I know I have complained about products/services on my blog before, but just to show I am equally happy to give credit where it’s due, I have to say I have found iinet excellent. Every time I have dealt with them on the phone I have been surprised by the excellence of their people. They listen to what you say. They help you solve problems. I have my phone line and internet service with them. There is no locked in contract.
They send you an email when you have spoken to anyone there, for feedback. It takes 2 seconds to fill out so I am happy to give feedback!
I reported my telephone wasn’t working on Friday and a ‘Telstra’ repair person was here Saturday and he fixed the line. They are crediting me with the 2 days I was without a phone. I was a long time customer of Telstra, but the constant service difficulties and the bad feeling left when I phoned them about it, as well as extra expense, caused me to switch to Optus. Optus was cheaper but really frustrating to deal with when anything did go wrong.
Iinet astonishes me at their difference. Good service can be done and they are doing it.
I feel treated like a person. Their prices are reasonable and the service is great. I recommend them.
I am not receiving any financial or other benefit from this post. It is not sponsered. Just an observation:).
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